I’ll keep the story of our UPS debacle brief for all of our sakes…

When we returned from our Ontario trip we swiftly arranged delivery so as to prevent storage charges that the local UPS freight office threatened us with. At 4pm, a lift-less truck arrived with our 560 LB recycled paper countertop. UPS had contracted the delivery out, and the truck driver refused to help unload (when actually the manager at UPS had previously confirmed to Chris that there would be help from truck to boulevard). Once the packaging was removed, our chipped countertop was revealed.

With the help of a neighbour, Chris and I hauled the heavy panels inside. All this transpired between strained phone conversations with the decidedly unhelpful UPS manager, who tried to convince the trucker to bring our package back to the warehouse.

With a makeshift waybill and photos of the damaged panel, we’ve filed a damaged product claim to hold UPS accountable. A note of advice: when ordering products from the US, choose your shipper carefully.

On the bright side, we discovered a mystery panel among the cabinet pieces that is meant to prop up the oven and make it fit properly!